Client Service Agreement

This agreement is between Balanced Life Nutritional Therapy (ABN 29 794 482 159), a functional nutrition practice based in New South Wales, Australia, operated by practitioner Sonia Savage ("we", "us"), and you, the client ("you"), and applies when you book and attend a consultation.

1. The Service

We provide functional nutrition consultations online through our practice platform, Cliniko. Our advice is general nutrition and lifestyle guidance based on the information you provide — it is not a substitute for medical diagnosis or treatment, and does not replace the advice of your GP or specialist.

You should continue to see your regular medical practitioner for diagnosis, medication management, and any condition requiring ongoing medical care.

2. Your Information

To provide you with an appropriate service, we ask you to give complete and accurate information about your health history, current symptoms, medications, and lifestyle. Advice given is only as good as the information provided — withholding or providing inaccurate information may affect the quality and safety of the guidance we give you.

3. AI-Assisted Note-Taking

We may, at times, use an AI transcription tool (Heidi) to assist with note-taking during a session. We will always ask for your verbal consent before turning this on for a given session. If you'd prefer we don't use it, just let us know — this won't affect the quality of care you receive.

4. Fees & Payment

• Fees for consultations are advised at the time of booking and invoiced via Cliniko.
• Payment can be made by card (via Stripe) or direct bank transfer (EFT).
• Payment is due on the day of your appointment.
• If paying by EFT, please use your name and invoice number as the payment reference so we can match your payment promptly.

5. Cancellations & Rescheduling

Please see our full cancellation policy in our website Terms & Conditions. In short: we ask for at least 48 hours' notice to reschedule or cancel without charge. Late cancellations or reschedules (within 48 hours) incur a 50% fee, and failure to attend incurs the full consultation fee. Thank you for your understanding.

6. Confidentiality

Information you share with us is kept confidential in accordance with the Australian Privacy Principles and our Privacy Policy, and will only be disclosed with your consent, to provide your care (e.g. referring to another health professional at your request), or where required by law.

7. Scope & Limitations

We are a functional nutrition practice, not a medical clinic. We do not diagnose disease, prescribe medication, or provide emergency care. If you are experiencing a medical emergency, contact 000 or your nearest hospital immediately.

8. International Clients

If you're based outside Australia, our services are provided under Australian law. Nutrition advice is regulated differently between countries, and we are not a registered health provider under any overseas scheme — please ensure our services are appropriate for your circumstances, and continue to work with a locally registered practitioner where relevant.

9. Ending This Agreement

Either of us may end this arrangement at any time. If you'd like to discontinue care, just let us know — any sessions already paid for but not yet used will be handled in line with our refund policy.

10. Contact

Questions about this agreement? Contact Sonia Savage (sonia@balancedlifenutrition.com.au) or 0407 546 032.

See also our Terms & Conditions and Privacy Policy.